Sign-in, Booking, Late Arrivals, Changes/Cancellations, Absence Policy
Sign-in Arrangement
Each participant must sign in when he/she arrives at the studio. All sign-in records are based on the system data, and those who do not sign in will be regarded as absent.
Bookings
Classes are open for reservations from the earliest one week to the latest 2 hours before the class.
Late Arrivals
It is the responsibility of the participant to be on time for class and to reserve time for early use of the locker room and storage of personal belongings; no extra time will be given for late arrivals.
We reserve the right to prohibit late arrivals from entering the classroom to avoid delaying the progress of the class.
The studio makes every effort to provide class training on time. If a class cannot start as scheduled, the class will be postponed compensating for the delay.
Changes/Cancellations
Changes/cancellations must be made by logging into MINDBODY/GYMMASTER at least 6 hours before the class.
All change/cancellation requests made less than 6 hours before the class will not be accepted and will be treated as no-shows.
Please note that the studio does not accept changes/cancellations by any means other than the MINDBODY/GYMMASTER system. Any change/cancellation by phone, WhatsApp, message, email, fax, or verbal notification will not be considered valid.
We kindly request for your cooperation in canceling the booking as soon as possible to allow other students to make the reservation.
Absence
Credit Plan – Absentees’ booked class will be considered as “used”, no make-up will be arranged, and any missed classes will not be carried over or refunded.
Unlimited Plan – Absentees will be charged with a penalty of HKD 50 per session. (For Causeway Bay Art Piece Branch)
Unlimited Plan – Absentees will not be able for booking through GYMMASTER the next day. Only walk-in is allowed. (For Kwun Tong & Central Branch)
In case of bad weather or other reasonable circumstances, we will waive the above penalties.
A notification on the same day of the appointment and a valid doctor’s certificate are required in case of unwell and need to take sick leave.
Youth Athlete – Guardian Arrangements
The membership of Youth Athlete under the age of 16 must be held by his/her parent or guardian, and it is recommended that 1 adult should accompany each class.
